Intern (IST LABS) - Information Systems & Technology

Job Description

Wednesday, January 20, 2021
Responsibilities: 

To assist & provide technical desktop support to students, staff & faculty at the Helpdesk and campus wide.

Main Responsibilities:

  • Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team
  • Dealing with students and lab usage policies enforcement.
  • Provide technical support to students in computing labs (24*7), work in rotating shifts.
  • Taking phone calls, logging and assigning tickets at Helpdesk and providing appropriate solution to the users after office hours and on weekends
  • Record lectures and other events; facilitate web casting/recording requests after office hours and on weekends.
  • Following up calls in progress
  • Working with other IST members as and when required
Skills: 

Technical Skills

  • Troubleshooting expertise of common problems of different operating systems including Windows7, 8 & 8.1
  • Proficiency with computers and industry-related software, especially MS Office 2007, 2010, 2013 and office 365 including outlook express is required
  • Knowledge of network printing

Other Skills

  • Pleasant telephone manner
  • Good English communication skills
  • Problem Solving approach
Qualification: 
Bachelor’s in Computing / Computer Science / IT from an HEC recognized university.
Knowledge: 

IT & Customer Support Based Knowledge

Experience: 
Fresh candidate can apply.
Apply at: 

Note: “We are an equal employment opportunity employer”