Position Purpose
The Housing Officer (Day Shift) ensures a clean, disciplined, and student-friendly housing environment. The role involves maintaining cleaning standards, managing student check-ins/check-outs, addressing concerns, supporting allied departments, and ensuring smooth housing operations. Officers must prioritize a student-first mindset, professionalism, problem-solving, and a structured housing experience.
Key Accountabilities
Student Support & Housing Experience
- Serve as the primary contact for student queries, ensuring prompt, student-friendly resolutions.
- Conduct monthly student satisfaction surveys to enhance housing services.
- Facilitate student orientation on housing policies and ensure regular notice board updates.
Cleaning & Hygiene Management
- Ensure all general areas are cleaned twice daily, verifying and signing off cleaning sheets.
- Oversee request-based room cleaning, ensuring janitorial staff adhere to policies and do not solicit tips.
- Conduct daily inspections to uphold cleanliness and hygiene standards.
Discipline & Housing Policy Enforcement
- Conduct two daily rounds to ensure discipline, safety, and compliance with housing policies.
- Address minor infractions and escalate serious violations as needed.
- Monitor for unauthorized visitors and report security concerns.
Guest Accommodation & Allied Department Support
- Assist allied departments (e.g., CCA, CES) with guest accommodations and common room handovers.
- Conduct safety rounds for external delegates.
- Support societies and departments in their housing-related responsibilities.
Student Check-in & Check-out Management
- Manage check-ins/check-outs strictly via HESK, ensuring no undocumented movement.
- Verify room conditions at check-in/check-out and document any damages.
Maintenance & Repairs
- Log and manage all maintenance requests via HESK and GAS tickets.
- Follow up on pending maintenance issues to ensure timely resolution. Emergency & Health Response.
- Act as the first respondent for student emergencies, escalating cases as per SOPs.
- Document and report all emergency incidents to relevant authorities.
Lost & Found Management
- Maintain a Lost & Found system, ensuring lost items are recorded and securely stored.
- Inform students about retrieval policies. Compliance & Reporting.
- Ensure all assigned HESK tickets are closed by Friday; unresolved tickets must be unassigned.
- Adhere to office timings and coordinate leaves in advance to prevent workflow disruptions.
Behaviors
- Professionalism in handling student concerns and maintaining housing discipline.
- Strong problem-solving skills to ensure smooth housing operations.
- Ability to work collaboratively with different departments and teams.
Experience
- 1-2 years of ralevent experience.
Bachelors in Management or any Relevant Field.
If you believe you meet the essential criteria mentioned above, please apply by sending your resume to hrd@lums.edu.pk. Kindly include the subject line "Housing Officer Associate" Position in your email.
What We Offer:
A Learning Ecosystem
LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.
Intellectual Freedom
We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.
Benefits
LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life
Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.
Campus Perks
The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.
Discounts
LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).
LUMS is an equal opportunity employer
We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.