Position Purpose
To assist & provide technical support to the students, staff & faculty in computing labs and through the helpdesk.
Key Accountabilities
- Help students in the labs and provide support to the faculty/staff after office hours and on weekends and resolve any tickets assigned on the Helpdesk.
- Take phone calls at the helpdesk.
- Software, hardware & network troubleshooting in Computing Labs
- Prepare the labs according to reservation requests.
- Maintain discipline in the labs.
- Maintain printing services and help students in their routine printing matters.
- Conduct hourly rounds to check the status of labs.
- Escalate the extra-ordinary/attention-requiring calls.
- Coordinate with other IST colleagues as and when required.
Knowledge & Skills
Technical Skills
- Proficiency in front-end and back-end web development. Ability to troubleshoot and resolve issues with common office applications, including Microsoft Outlook and Internet Explorer and software troubleshooting.
Other Skills
- Communication skills
- Problem-solving approach
- Customer Orientation
Behaviors
- Motivated
- Enthusiastic
Bachelor’s in Computing / Computer Science / IT from an HEC recognised university.
If you believe you meet the essential criteria mentioned above, please apply by sending your resume to hrd@lums.edu.pk. Kindly include the subject line "Intern IST" Position in your email.
What We Offer:
A Learning Ecosystem
LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.
Intellectual Freedom
We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.
Benefits
LUMS offers competitive benefits to its academic and professional colleagues including EOBI for Pension Scheme.
Campus Perks
The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.
Discounts
LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).
LUMS is an equal opportunity employer
We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.