Position Purpose:
The Specialist will assume primary responsibility for overseeing the student success domain, while also offering valuable support to the Team Lead/Functional Head. Additionally, they will play a key role in the overall management and administration of the office.
 

Key Accountabilities:
Support with vision, direction, and leadership:
 

• Help identify and prioritize student issues and domains of student life needing additional support to enable
  student success at LUMS.
• Create short-term and long-term plans for resources, programming and support for the identified populations/
  domains.
• Identify concerns with student engagement and develop plans to consistently improve it.

Support with thought leadership, capacity-building, and collaborations:

• Support Team Lead in creating new programs or making modifications to current programs based on input.
• Support Team Lead in building collaborations with new stakeholders on campus to develop, enhance or modify support e.g. logistical support for programming, developing resources and program manuals, making available
  best practices, participating in committees and boards when appropriate, etc.
• Lead 75% of the operations involved in running existing and new programs:
• Ensure smooth running of SS programs by managing logistics including but limited to hiring and managing
• student partners, communicating and coordinating with stakeholders, conducting check ins on assigned programs

Manage SS events, resource development and related operations, coordination and execution:

• Lead the planning and supervision of SSI events throughout the academic year.
• Supervise operations to ensure all events run smoothly.
• Develop and sustain effective relationships with partners and executors of our programs.
• Develop and update SSI digital resources through research and coordination with other relevant stakeholders,
• and also develop means for the dissemination of these resources.
• Create effective marketing plans to deliver SSI programs/ events to the target populations effectively.
• Review (support with creation if needed) the content shared on the SSI social media pages.

Implementation and monitoring:

• Create short-term and long-term implementation plans to achieve the initiative’s goals.
• Provide Team Lead with operational support to sustain ongoing SS programmes and events.
• Develop and build upon existing program/ event monitoring and feedback tools.
• Monitor the impact of initiatives for continuous improvement, identification of future goals and refinement of
• ongoing initiatives.
• Closely record and monitor student engagement with programs and events.

Remain data-informed and research-driven:

• Ensure all initiatives/approaches are informed by academic literature and global best practices, whilst being sensitive to the LUMS context.
• Collect (by participating or leading) community input (students, alumni, faculty, others) to remain informed about the needs of various student populations and domains.
• Curate and lead (as needed) various meeting groups and boards for continuous input.
• Maintain all gathered input in a structured and cohesive manner.

General administration & logistics:

• Play a leadership role in ensuring professional conduct and efficient functioning in the office by contributing to its norms, policies, protocols, etc.
• Support communications, documentation and records management, etc., and ensure compliance with university regulations.
• When needed, organize and manage events, meetings, etc.
• Prepare operational and strategic reports highlighting the performance and achievements of the office.
• Help with recruiting additional staff and student partners, or supervise assigned staff, if needed.
• Actively take notes during meetings with various stakeholders.

Other:

• As part of a very small office, you should be willing to participate at all levels of the office’s functioning (from basic administration to policy-setting leadership).
• Provide operational support to the work of NOP Centre's other offices (if needed).
• Develop your own professional development pathway for your growth as a higher education professional.

Knowledge and Skills:

• Leadership and autonomous functioning.
• Willingness to learn and grow (both through self-learning and through feedback).
• Excellent interpersonal skills and teamwork. Ability to interact and collaborate collegially with stakeholders at multiple levels, both internally and externally.
• Knowledge of Data Management/Science.
• Familiarity with program design and program evaluation tools.
• Comfort with statistical analysis.
• Strong research skills. Excellent communication, presentation & writing skills.
• Good administrative skills.

Behaviour:

• Creative problem-solving and initiative-taking.
• Sound execution and work ethic, needed to deliver on the office’s goals.
• Attention to detail.
• Ability to thrive under pressure and a ‘can-do’ attitude.
   

To apply for the role, you must have:

• Bachelor's (Hons.) or Master's degree from an HEC recognised university.
• At least 3 years of proven work experience in a research-based role with some experience in operations and office administration.

Application Instructions:
If you believe you meet the essential criteria mentioned above, please apply by sending your resume to hrd@lums.edu.pk. Kindly include the subject line "Student Success Specialist" Position in your email.

What We Offer:
A Learning Ecosystem
LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and
contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best
academic minds in Pakistan, as well as to work with highly experienced professionals.
 

Intellectual Freedom
We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the
diverse expression of all community members for mutual learning and advancement.
 

Benefits
LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group
Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health
Insurance for self, spouse, and dependent children.
 

Campus Perks
The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex
offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified
25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a
variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical center, the LUMS
Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for
children of community members.
 

Discounts
LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a
token of each member’s value to our community. Our internal educational discounts include waiver of
undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in
several schools, and executive development programs offered by the nationally recognized Rausing Executive
Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive
workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity,
age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority
groups are encouraged to apply