Position Purpose:

This position plays a key role in ensuring seamless IT operations while delivering an exceptional customer experience. This role is responsible for supporting IT infrastructure, maintaining AV and computer equipment, troubleshooting system issues and assisting with front-desk operations. The ideal candidate will possess strong technical skills, a customer-centric mindset and the ability to collaborate across departments to enhance overall service efficiency.

Key Accountabilities:

•    Provide IT support to ensure smooth operations and enhance the customer experience for clients, staff, residential guests, and faculty.
•    Set up, maintain, and troubleshoot audio-visual equipment and computer assets across REDC auditoriums, discussion rooms, meeting rooms, and staff offices.
•    Assist the IT Supervisor in system troubleshooting, backups, and recovery, ensuring adherence to security and data protection policies. Assisting the supervisor in managing the inventory of IT equipment. 
•    Identify areas for improvement in REDC processes, contributing to operational efficiency and uninterrupted program delivery.
•    Assist the Front Desk Supervisor in managing reception and administrative tasks, including answering phone calls, handling guest inquiries, managing guest check-in/check-out processes efficiently, preparing daily front desk reports, reconciling revenue, handling guest complaints professionally, ensuring prompt resolution and processing payments via credit card machines and generating invoices.
•    Establish and maintain strong working relationships with all departments, particularly Housekeeping, to ensure smooth collaboration and maximum efficiency.
•    Ensure that all internal and external customer interactions are handled professionally, with a focus on superior service and guest satisfaction.

Knowledge & Skills:

•    Solid background of IT knowledge and excellent communication skills both oral and written
•    Problem solving abilities
•    Analytical abilities 
•    Strong computer skills
•    Good interpersonal skills
•    Customer handling skills

Behaviours:

•    Integrity
•    Responsibility
•    Customer Oriented
•    Committed
•    Hard working
•    Energetic
•    Team player 

Qualification:

Master's from a recognized university 

Experience:

2-3 years

Application Instructions:
If you believe you meet the essential criteria mentioned above, please apply at hrd@lums.edu.pk with position title in subject line. 
Resume must be in PDF format.

What We Offer:

A Learning Ecosystem:

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Intellectual Freedom:

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

Campus Perks:

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical center, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts:

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.