Position Purpose: 

The Operations Associate – Weekend & Night Support plays a vital role in ensuring the seamless functioning of CAPS services during off-peak hours, including weekends, and overnight emergencies. This role serves as the operational backbone during times when core staff are off duty, facilitating therapist coordination, emergency booking logistics, and real-time administrative support.

The position ensures timely, accurate allocation of therapy sessions by acting as a liaison between students and therapists, based on availability and need. The associate is also expected to assist in data entry and data verification and contribute to ongoing record-keeping. While the role is primarily remote, on-campus presence may be required during events or when morning shift backup is necessary.

Key Accountabilities:

• Session Coordination & Allocation:

  Facilitate coordination between students and therapists for weekend and night session allocations, ensuring accurate bookings based on mutual availability and service needs.

• Emergency Booking Management:

  Respond to helpline calls during night shifts, coordinate urgent therapist allocations, and escalate high-risk 

• Operational Documentation: 

  Maintain accurate records of therapist allocations, student requests, emergency bookings, waitlists, and follow-ups, with a strong focus on data integrity and confidentiality. 

• Data Entry & Verification: 

  Assist in verifying student Campus IDs from therapists' monthly reports and contribute to structured data entry for internal documentation and annual operations reporting. 

• Morning Shift Coverage (As Needed): 

  Provide allocation support during the morning shift in the absence of the morning staff.

• Event Coverage & On-Campus Support (As Required): 

  Assist in logistical coordination and provide operational coverage during on-campus CAPS events. 

• Operational Assistance:

  Provide day-to-day administrative and coordination support to the Operations Lead, ensuring smooth departmental workflow and timely execution of tasks.

Knowledge and Skills:

• Excellent spoken and written English communication skills.
• High attention to detail and strong accuracy in data handling.
• Demonstrated emotional maturity and discretion in handling sensitive cases.
• Self-motivated, dependable, and able to work independently during off-hours.
• Proficient in Microsoft Excel, Google Sheets, SPSS, and professional email handling.

Professional Behavior & Conduct:
The Operations Associate must demonstrate professionalism, discretion, and maturity at all times. Given the sensitive and often urgent nature of this role, the ideal candidate must:

• Stay calm and composed under pressure, particularly during emergencies.
• Communicate respectfully and empathetically with students, therapists, and colleagues.
• Maintain confidentiality in all interactions and documentation.
• Work independently and with integrity during night and weekend shifts.
• Exhibit strong time management and a proactive approach to problem-solving.
• Remain flexible and responsive to evolving needs in a high-responsibility setting.

Qualification:

Master’s in applied psychology from a reputable HEC-recognized institute.

Experience:

Minimum one year of relevant Experience.

What We Offer:

A Learning Ecosystem

LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Intellectual Freedom

We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement.

Benefits

LUMS offers competitive benefits to its academic and professional colleagues including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

Campus Perks

The LUMS campus offers all the facilities and amenities of a world-class university, including a Sports Complex offering international standard courts for badminton, squash, tennis, basketball and volleyball, a FINA certified 25M swimming pool, and separate gyms for women and men. In addition to the LUMS Dining Center, there is a variety of eateries across campus offering popular cuisines, a breath-taking mosque, a medical centre, the LUMS Library, car parking as well as transport facilities for females, and a professionally run Day Care Center for children of community members.

Discounts

LUMS also provides a wide range of corporate discounts and internal educational discounts to its community as a token of each member’s value to our community. Our internal educational discounts include waiver of undergraduate tuition fees of employees’ children studying at LUMS, scholarships for master’s programs in several schools, and executive development programs offered by the nationally recognized Rausing Executive Development Center (REDC).

LUMS is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all our employees. We do not discriminate on the basis of gender, race, religion, caste, ethnicity, age, non-disqualifying physical or psychological disability or social status. Candidates belonging to minority groups are encouraged to apply.