May 22, 2024
Highlights from the recent "Customer Service Superstars Training" organised by the Office of Human Resources at LUMS. The program was led by the esteemed trainer Mr. Zain Goplani, who brought his extensive expertise to the fore, guiding participants through an engaging and insightful training session.
The training covered essential aspects of customer service, including building strong customer relationships, enhancing communication skills, handling difficult situations with professionalism, and fostering teamwork to deliver outstanding service. Participants were equipped with practical tools and strategies to exceed customer expectations and create memorable experiences.
The diversity of the group of people from various departments of LUMS enriched the learning experience, as participants shared their insights and experiences, fostering a collaborative and supportive environment.
The primary objectives of the training were:
1. To enhance participants' ability to build and maintain strong customer relationships.
2. To improve communication skills for effective and empathetic customer interactions.
3. To develop strategies for handling difficult situations with professionalism and poise.
4. To promote teamwork as a cornerstone of delivering exceptional customer service.
5. To empower participants to consistently exceed customer expectations and create positive, lasting impressions.
The "Customer Service Superstars Training" underscored the importance of excellence in customer service at LUMS, highlighting our commitment to continuous learning and professional growth.